Contact Us

This page tells you how to reach the editorial team behind Canada Online Casinos, what we can realistically help with, and — just as important — where to go instead when your issue is with a casino operator rather than with something we published. Most messages that arrive in our inbox are about a withdrawal, a locked account or a bonus that did not credit. We are not an operator, a regulator or a dispute service, so those need a different route, and we have set that route out below.

Email us

The fastest way to contact us is email: [email protected]. Please include the page or review you are writing about, the casino brand involved, and any dates that matter. We read everything. We cannot promise a reply to every message, but corrections and factual challenges go to the top of the queue.

What to include so we can act on it

1. The exact page URL on abortionessay.com you are referring to.
2. The casino brand and, where relevant, the specific bonus or payment method.
3. What you believe is wrong or out of date, and what you saw instead.
4. A screenshot or a link to the operator's own terms page, if you have one.
5. The date you saw it — terms on new online casinos change often, and a claim that was accurate last quarter may not be now.

Please do not send account numbers, card details, passwords, copies of ID documents or anything else you would not want sitting in an email inbox. We do not need them, and we will delete them if they arrive.

What we can help with — and what we can't

Write to us about	Take this elsewhere
A factual error in a review, bonus figure or payment description	A pending or refused withdrawal at a casino
Out-of-date wagering requirements, expiry dates or cashout caps	A closed, frozen or self-excluded account
A broken link, a missing page or a display problem on mobile	KYC and source-of-funds document requests
Feedback on a casino you have used, good or bad	Requests to reverse a deposit or recover losses
Suggestions for sites, topics or comparison criteria to cover	Personal gambling advice or betting tips
Advertising, affiliate and partnership enquiries	Legal advice on province gambling laws

We have no access to any casino's back office. We cannot see your balance, release a payout, unlock an account or override a verification hold. Anyone claiming otherwise on our behalf is not us.

If your problem is with a casino, start here

Operators are required to run a complaints procedure, and using it in order matters — a regulator or ADR body will normally ask whether you completed the operator's own process first.

1. Contact the casino's support team in writing. Live chat is faster, but email gives you a record. Ask for a ticket or reference number.
2. Escalate to a formal complaint if support cannot resolve it. The operator's terms page will name the address and the response window it commits to.
3. Go to the licensing body or the named dispute service. Every licensed site must publish its licence details and its alternative dispute resolution provider in the footer or terms. Check which one applies to your account before you file.
4. Keep everything. Transaction IDs, chat transcripts, the bonus terms as they appeared when you opted in, and the dates of each contact.

If gambling itself has stopped being fun, that is a different kind of contact and a more urgent one. Our responsible gambling guide lists self-exclusion tools, deposit and loss limits, blocking software and the Canadian support services you can call or chat to directly, free and confidentially.

Corrections and how we handle them

Everything on this site is desk research: we read operator terms, licence registers, payment pages and published game information. We do not deposit, play or withdraw, and we never present an advertised payout speed as a tested one. That means we get things wrong sometimes, usually because an operator quietly changed a term.

• We check the claim against the operator's current published terms.
• If it has changed, we update the page and re-date it.
• If the point is genuinely unresolved — a disputed licence status, an unclear rule — we say so on the page rather than picking a side.
• We tell you what we changed if you asked the question.

Our last full fact-check pass across the comparison pages was Sep 29, 2026, credited to Noah Henderson. Time-sensitive figures carry their own date where it matters.

Commercial relationships, stated plainly

Some links on this site are commercial. If you open an account through one, Canada Online Casinos may earn a commission from the operator at no extra cost to you. That is how the site is funded. It does not buy a position in our rankings, and it does not soften a review — if a bonus has a punishing wagering requirement or a low cashout cap, we say so whether or not we are paid on the link. Partnership enquiries are welcome at the address above, but they are handled separately from editorial and the answer to "can we buy a higher spot" is no.

Questions we get about specific brands

A large share of reader mail is about three or four of the new casino sites we list, so here is what we can tell you about them — and what we cannot. Every offer below is the operator's own advertised headline, taken from its promotions page; the conditions attached are set by the operator and can change without notice.

Betninja — the one people ask about most

Betninja sits at the top of our list with an editorial rating of 10.0, and it draws the most correspondence, largely because its advertised €1,000 + 100 free spins welcome package is denominated in euros rather than Canadian dollars. That is the single thing to check before you deposit: whether you can hold a CAD account or whether your bank will apply a conversion charge on every deposit and withdrawal. We assess it well on breadth of slots and the clarity of its bonus page, but euro pricing is a real limitation for a Canadian player who wants clean CAD accounting, and a converted bonus value is not the same number you see advertised. If you have found the CAD position stated somewhere on the site, send us the link — that is exactly the kind of correction that improves the page.

WinnerIsland — larger headline, longer read

Rated 9.9, WinnerIsland advertises $2,500 + 100 free spins, the biggest cash figure near the top of our list. Big headline numbers are almost always tiered across several deposits and carry a maximum bonus bet while wagering is live — breach it and the bonus can be voided. Readers write to us when that happens, and the answer is nearly always in the terms rather than in a mistake by the operator. Our reservation is straightforward: the advertised maximum is unreachable for most players, because reaching it means depositing at a level we would not encourage anyone to aim for.

Cashed — small, simple, easier to finish

Cashed carries a 9.7 rating and a 100% bonus up to €100. It is on this page because it is the opposite of the headline-chasing offers: a small match is far easier to clear inside the expiry window, and the cashout cap matters much less when the bonus is modest. The trade-off is obvious — if you are a higher-stakes player the ceiling is low, and like Betninja it quotes in euros, so the same currency-conversion question applies.

SlotsGem — the CAD-native option

SlotsGem, also rated 9.7, advertises a 300% welcome bonus up to 10,000 CAD plus 750 free spins — the largest CAD-denominated headline among the sites we list, which is why Canadian readers ask about it. Priced in Canadian dollars, it avoids the conversion issue entirely. Set against that: a 300% match at that size implies a substantial wagering commitment, and free-spin packages of that volume are usually released in daily batches on named games with their own expiry on each batch. Read the release schedule before you judge the offer.

Everything else on the list

We also cover CoinPoker (100% rakeback deal, 9.7), Vegasnow (100% up to $100, 9.5), HugoCasino (up to A$8,250 + 275 free spins, 9.5), Crowngreen (250% up to €6,000 / $9,000 + 250 free spins, 9.5), Slotowl (up to $1,777 and 777 free spins plus 50 no-deposit free spins, 9.5) and CrownPlay (250% up to CA$4,500 + 350 free spins plus 1 bonus crab, 9.2). Ratings are our editorial judgment, not customer review scores. Note the currency each one quotes in — A$, €, $ and CA$ are not interchangeable, and the free-spin element of any package usually has separate terms from the cash match.

Money questions we can answer generally

Reading our pages costs nothing. The cost of taking part sits entirely with the operator: a minimum deposit, whatever you choose to stake, and any fees your payment provider applies. Canadian players typically fund accounts by Interac, debit card, bank transfer or an e-wallet, with credit card acceptance varying by issuer and PayPal availability varying by site — verify on the cashier page rather than assuming. Withdrawals usually go back to the method you deposited with, subject to a minimum withdrawal amount, a rolling withdrawal limit and identity verification. E-wallet payouts are generally quicker than bank transfers once approved, but "approved" is the variable: first withdrawals sit behind KYC checks, and larger ones can trigger source-of-funds requests. If a fee or a timing on one of our pages no longer matches what the operator publishes, that is a correction we want.

What you'll find across the rest of the site

If you arrived here looking for something other than an inbox: our comparison pages break the market into slots and progressive jackpots, live dealer tables including blackjack, roulette and baccarat, game shows, and the software providers behind them, alongside guides to RTP, slot volatility, random number generators and mobile casino apps. Several of the same operators also run sportsbooks, poker rooms and virtual sports beside their casino floor — those sit under separate terms, separate bonuses and sometimes a separate wallet, so a casino welcome offer rarely carries across to a sports bet. You can read more about who writes this site on our about page, the rules of use in our terms and conditions, and our coverage of casinos operating outside GamStop if that is what brought you here.

Eligibility and legal standing in Canada

You must be of legal gambling age to open an account with any operator we list; the threshold is 18 or 19 depending on your province, and our content is intended for adults only. Online gambling in Canada is governed federally under the Criminal Code, but the day-to-day regulation of licensed online casinos happens at the provincial level — each province decides what may be offered to its residents and by whom. Ontario, for example, runs a registered commercial market through its own regulator, while other provinces offer gambling through a provincial corporation. The practical consequence: a site accepting Canadian sign-ups is not the same thing as a site authorized to serve players in your province, and we distinguish between the two where we can verify it. Check the licence details published in an operator's footer, confirm it applies to your province, and treat any site that will not state its licensing clearly as a reason for caution. No casino is completely safe, and we do not guarantee any payout or outcome.

Before you write

If it is a correction, send the page link and the evidence — those get fixed. If it is a dispute with an operator, start with that operator's complaints procedure and keep your records. If it is about your own gambling, the support routes in our responsible gambling section will be more use to you than we will, and there is no wait for them. Otherwise, email [email protected] and tell us what you need; plain language is fine.